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Terms & conditions

The Terms and conditions mentioned herein shall form part of Customer Application Form (CAF) overleaf signed by the Customer and shall be binding on him/her.


  1. “Foxtel Telecommunications Pvt. Ltd” • or 'Foxtel' means a company incorporated under the provisions of Companies Act, .1956, having its registered office at B-13 Gurunanak Market, RDA building,Sharda Chowk, Raipur,Chhattisgarh.
  2. 'Customer' shall mean a person (including any entity or association of persons) who has subscribed to the Services after completing the required formalities i.e. making necessary payments etc. and gets activated on Foxtel's Network. Mere execution of the CAF shall neither constitute person to be a customer/subscriber or consumer of Foxtel,
  3. "CAF" or "Customer Application Form" or "Form" means this form that has to be filled and executed by any person for becoming a Customer of Foxtel and it includes these terms and conditions;
  4. 'Customer Equipment' shall mean any equipment not provided by Foxtel
  5. 'Customer Premises Equipment' or CPE' shall mean and includes the telephone instrument, modem, routers,Optical network unit, batteries, model Set Top Box, Remote Control Unit, connector, cable, all software,hardware and any other equipment/accessories included with it and supplied (but not sold) by Foxtel.
  6. 'DoT' refers to Department of Telecommunications.
  7. "Installation Address" means the address described in the CAF by the Customer for installation of Equipment for receiving Service;
  8. "IP Addresses" means operation of Internet Service which requires IP addresses (static or dynamic) for each permanent connection on Internet.
  9. 'Enrollment Period’ shall mean the period commencing upon activation of the Services and shall run in concurrence with the License Agreement issued by DoT under which Foxtel is authorized to provide internet Services within the Network unless otherwise terminated and shall be subject to all applicable laws, rules, regulations, notifications, order directions of the Government/Courts/ Tribunal/TRAI/Indian Telegraph Act 1885 and rules framed there under and shall further be subject to terms and conditions of this form.
  10. 'Tariff' shall mean all the rates, fees, charges, levies, etc. and related conditions at which internet services may be provided including but not limited to activation or installation fees, usage charges, deposits, advances and service charges including 'service tax and any other statutory outgoings under the tariff schedule as notified by Foxtel for providing Services and the tariff shall have the same meaning as contained in Tariff Telecommunication Orders issued by the TRAI.
  11. 'Network' shall mean Foxtel's telecommunication network in the concerned telecom circle through which Services are or would be made available to the Customer.
  12. 'Other Service Provider- (OSP) means a company providing Application Services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce,call centre, network operation center etc. by using telecom resources provided by internet Service Providers.
  13. 'Services' shall mean all telecom and allied services provided by Foxtel to its Customers which, inter-alia shall include internet, IPTV (Internet Protocol Television) and value added services (VAS) and/or any supplementary/additional services made available to the Customer.
  14. "TRAI" refers to Telecom Regulatory Authority of India.
  15. “FTTH” refers to Fiber to the home.


  • Internet service is provided over Fiber to the Home/Building (FTTH/FTTB) or Fiber to the Neighbor (FTTN) network.
  • Service provided with symmetric bandwidth, i.e. Download Speed and Upload Speed are same. Data usage includes Download and Upload.
  • Beyond Total Data Usage Limit (DUL), speed will reduce to 512 kbps symmetric.
  • Usage in every session will be measured and recorded in Bytes.
  • All the plans are on Pre-pay basis.
  • Installation and activation charges are nil.
  • For FTTH network, Foxtel provides the Customer premise equipment (ONU), for which a refundable security deposit of minimum Rs.1500/- and maximum of Rs. 2500/- would be collected at the time of CAF signing, along with the first recharge amount equivalent to the opted plan (inclusive of tax)
  • The information provided overleaf shall be treated as part and parcel of this Form
  • The headings are for convenience sake only, and shall not affect the meaning of the provision there of nor can the provisions be interpreted in the light of such headings.
  1. CUSTOMER UNDERTAKINGS The Customer undertakes and agrees.
    1. That documents/details submitted by Customer along with CAF are subject to clearance/acceptance by Foxtel. In case of non-acceptance/ rejections of documents, the refund wherever applicable would be made as per TRAI regulations from time to time.
    2. To pay to Foxtel the Tariff charges as published and notified by Foxtel from time to time. With a view to give all Customers optimum Service, -the Tariff plans offered by Foxtel shall be subject to Fair Usage policy as formulated and implemented by Foxtel from time to time.
    3. That the customer is fully conversant with the Services and/or additional and supplementary Services provided by Foxtel together with its charges, specifications, requirements, limitations etc and have signed this Form upon such understanding.
    4. The Rules and Regulations of Indian Telegraph Act 1885 (Including amendments thereto and ruled framed there under from time to time) shall be applicable to each and every Customer and in case of any Repugnancy, the said Rules/ Regulations shall have over riding effect over such terms of this form.
    5. To comply with all applicable laws, bye-laws, rules, regulation, order, direction, notification, etc., of the Government/Court/tribunals/ TRAI/DoT/Ministry of Information and Broadcasting (MIB) and shall also comply with all directions issued by Foxtel related to Network, service, equipment, or any other connected matter and shall provide to Foxtel all information and co-operation as may be required by Foxtel from time to time.
    6. 1.6 Customer undertakes and agrees to take the required measures to ensure that any spam or malicious traffic is not generated from the Customer end. If at any time spam activity -unwanted or malicious is observed from customer link, Foxtel reserves the right to lock/ suspend or terminate the link immediately without any notice
    1. The Service shall be provided within a reasonable time of receipt and acceptance by Foxtel of the CAF and subject to technical feasibility.
    2. Foxtel shall allocate customer or subscriber ID/Account ID at its sole and absolute discretion and connect Customer Equipment or CPE(ONU) as the case may be, to the Network and will use all reasonable endeavors to maintain connection and provide Service/s throughout the Enrollment Period. The said number/ID shall remain in the exclusive domain of Foxtel and the Customer is entitled to use the same only during the Enrollment Period. Upon termination of the Enrollment Period, Foxtel shall have the right to allocate the said number/ID to any other Customer in its sole discretion and can also alter/change the same for any reason whatsoever, including but not limited to any directive of government/quasi government authority, DoT, MIB, TRAI, technical reason etc.
    3. All discounts /special benefits / scheme(s) pertaining to the Services shall be as per the terms and conditions specified by Foxtel from time to time.
    4. Foxtel has the right to predetermine or prefix the credit limit for the usage of Services availed by the Customer based on its internal credit rating. In the event of exceeding of the credit limit, the Customer shall be liable to make interim payment forthwith for the Services availed including rentals failing which Foxtel reserves the right to totally or partially disconnect/suspend the Services. Failure to disconnect the services in the event of exceeding the credit limit shall not constitute as a waiver, either of the exceeded amount or the right to subsequently recover the amount from the Customer or any other right of Foxtel against the Customer.
    5. Quality, functionality and/or availability of the services, may be affected and Foxtel, without any liability, whatsoever, is entitled to refuse , limit, suspend, vary or disconnect the services, at any time, for reasonable cause, including, but not limited, to the following:-
      1. Any violation of applicable rules, regulations. - orders, directions, notifications, conditions of License Agreement etc. issued by the Government/Telecom Regulatory Authority of India ("TRAI") etc:
      2. Any discrepancy in the particular(s) provided by the Customer;
      3. If the Customer is in default (including past defaults) in making payment for the Services or for any other telecom service provided by Foxtel
      4. During technical failure, modification, up-gradation, variation, relocation, repair and/or maintenance of the systems/equipment;
      5. To combat potential fraud, sabotage, willful destruction, national security or for any other force majeure reasons etc;
      6. Transmission limitations caused by topographical, geographical, atmospheric, hydrological and/or mechanical or electronic constraints/limitations and/or due to non-availability of suitable technical sites to install/upgrade network.
      7. Due to acts to God or circumstances beyond the control of Foxtel Including insurrection or civil disorder, or military operations, national or local emergency, industrial disputes of any kind (whether or not involving Foxtel employees), fire, lightning, explosion, flood, inclement weather conditions, acts or commission of person or commission of person or bodies for whom Foxtel is not responsible or any Act, Regulation or Policy of the Government of India or State Government or any other Statutory Authority.
      8. If Services are used in violation of any law, rule/regulation; or for a purpose other than declared by the Customer at the time of subscription.
      9. Interconnection failure between Foxtel and other service provider/s);
      10. Non receipt or non supply of input/feed from/by Channel Broadcasters to Foxtel.
      11. Any bonafide action taken by Foxtel to protect its Intellectual Property Rights (IPR) or such rights of the content providers or any other person, whose interest it is bound to protect by virtue of contractual obligations or by law.
      12. The procedure for metering of charges and shifting, transfer, closure, safe custody of Services etc. shall be such as may be determined, and varied, by Foxtel from time to time. The shifting of each of the services availed by Customer is subject to the condition that the area is covered by Foxtel and the same is technically feasible.
      13. Foxtel connection/services shall normally be non-transferable. The Customer may seek prior permission in writing from Foxtel for seeking transfer. In case of such permission being granted, substituted buyer may be allocated a different ID after all requisite formalities have been completed and the primary Customer shall be liable and shall fully discharge his duties till the date of such regularized transfer from Foxtel. The security received from original Customer will be adjusted/ transferred /returned, less deduction if any) as the case may be. If Foxtel is required to refund or return the security deposit to the original Customer the transferee in such an event would have to give fresh deposit to Foxtel as may be applicable or decided by Foxtel.
      14. Any other reason, which is found to be reasonable by Foxtel warranting limiting/suspension/disconnection of Services.
    1. Foxtel is entitled to add/alter/withdraw any additional or supplementary services including the charges for the same at anytime, in its sole discretion within the realm of TRAI guidelines. Provision of additional/supplementary Service shall be on such other/additional terms as specified by Foxtel from time to time and such additional terms/conditions shall be deemed to be part and parcel of this Form.
    2. All discounts or other special benefit scheme pertaining to the Service and/or additional/supplementary Service announced by Foxtel from time to time shall have a time limit as decided by Foxtel. Foxtel shall further have the sole right to withdraw/vary/extend any/all such discount and/or benefit at anytime and without incurring any Liability whatsoever in this regard whether directly, indirectly or consequentially and *the Customer shall not have any claim or right in such eventuality.
    1. Foxtel makes no express or implied warranties, guarantees, representations or undertakings whatsoever regarding the Service/equipment etc. unless expressly mentioned in this Form.
    2. Foxtel shall not be liable to Customer and/or any person, firm, body corporate claiming through, under or in trust for the Customer and the Customer hereby waives and agrees to continue to waive all claims/actions of any delays, losses including, but not limited to, loss to business, profit, revenue or goodwill demands fees, cost, expenses, order judgment, etc. direct. incidental or consequential arising out of any delays, errors or defects or other failure with respect to the Service and all additional/supplemental Service, equipment or Billing, payment or collection to the extent such interruption, delay error or defect is due to reasons mentioned in clause 2.5 hereof. Further the Customer remains solely responsible for his own negligence, acts or omission.
    3. Foxtel shall not be responsible for any acts of franchisees or any other third party with respect to schemes which are not authorized by Foxtel or which are purported to have been offered on behalf of Foxtel without the explicit and specific sanction in written of Foxtel.
    4. It is clearly understood that installation/shifting of broadband service require several vital and time consuming activities, inter-alia, feasibility check of the area, laying down of cables, proper wiring of the area/ premises, allocation of tag in the switch, configuration of the ONU, other technical requirements etc. and therefore Foxtel does not guarantee the provision of services or prescribe any fixed timeline after execution of the CAF , during which the said Services shall be activated. Foxtel shall endeavor to activate the Service within reasonable time and it is expressly agreed that the person executing the CAF shall not be entitled to raise any claim or action or damages of whatsoever nature on account of non activation or delayed activation of Services due to technical non-feasibility and the Customer shall only be entitled to refund of the initial amount paid by the Customer.
    5. The DSL/ Broadband speed available to the Customer is the maximum prescribed speed for which the Customer is entitled and Foxtel does not hold out any assurance that the said speed shall be maintained at all times and the same may vary depending upon the Network congestion, technical reasons or any other unavoidable circumstances.
    6. Foxtel will not incur any liability for any of its bonafide action taken to protect Intellectual property rights (IPR) even if the information on the strength of which it has taken any action is later discovered to be unfounded or false.
    1. Foxtel shall bill the Customer as per the billing cycle which shall run on a frequency as may be decided by Foxtel from time to time. Foxtel reserves the right to change the billing cycle as and when deemed necessary. Taxes shall be as per the applicable law.
    2. Bills will be sent at the billing address of the Customer as mentioned in the CAF Foxtel shall not be responsible for non-receipt of bill(s) and in such an event it shall be incumbent on the Customer to enquire about the dues and settle the same.
    3. All payments are to be made by the prescribed due date. All non cash payments are subject to realization. Payment beyond due date shall entail late fees as prescribed by Foxtel from time to time and taxes thereon. The same shall be payable from the due date till actual realization of payment. Any delayed payments by the Customer entitle Foxtel to withdraw any applicable discount/ benefit. This however is without prejudice to the right of Foxtel to suspend or disconnect and the Service partially or fully due to non-payment. For restoring the services, the Customer shall have to apply for reactivation of the connection, after making the due payment and the applicable restoration charges.
    4. Outstation cheques shall not be accepted. However, if at the sole discretion of Foxtel, out station cheques are accepted the same shall be not subject to a charge as decided by Foxtel.
    5. Customer shall own the liability for the cheques submitted against the subscription. Any such cheques getting dishonored may invite penalty on Customer as decided by Foxtel and without prejudice to the statutory (civil and criminal) remedies available to Foxtel under law.
    6. Customer shall pay all the dues in full, without any deduction, set-off or withholding in respect of telecom services availed from his or customer ID number, whether or not authorized by Customer and whether or not these exceed the assigned credit limit.
    7. In Case of any disputes(s) regarding the charge(s) levied, Customer shall intimate Foxtel in writing within seven (7) days of receipt of the bill(s). Customer shall also pay full amount of disputed charges, if any, irrespective of any pending dispute(s). However no waiver by Foxtel to the Customer shall, in any event, become effective unless the same is in writing and such waiver shall be effective for the limited and specific instance described and for the specific purpose for which the waiver is given.
    8. Foxtel acceptance of payment from a person other than the Customer wills not amount to Foxtel having transferred or subrogated any of the rights or obligations of the Customer to such third party.
    9. Customer shall deposit such amount as interest free security deposit as may be determined by Foxtel. Foxtel reserves the right to forfeit/adjust/apply the said security deposit in full or in part satisfaction of any sum which may be due from the Customer to Foxtel at any time. Customer shall continue to be liable for balance, if any; Foxtel may call for additional security deposit for Services, made available to the Customer.
    10. Foxtel in accordance with TRAI guidelines/rules/regulations is entitled to charge, vary, add and withdraw any services and/or to vary the Tariff on these Services and/or make any 'Service chargeable which is not initially or at any stage chargeable.
    11. Foxtel will not be liable for Customer equipment being faulty / incompatible. The loss of or inability to use the Customer equipment shall not absolve the Customer from his liability to pay charges on account of Customer Equipment. Customer must pay all the dues in full, without any deduction, set-off or withholding.
    12. In case of a customer opting for e-bill facility, ID, password and other information or details shall be exchanged through the medium of Internet and Foxtel shall not in any manner be responsible or liable for the secrecy or security of the same under any circumstances.
    13. All taxes, present and future and additional taxes/cess/duties etc levied by Government/Local Authorities etc. with respect to services provided under this Form will be charged to the customer’s account.
  6. Different plans/schemes/top ups, Add ons, packages offered by Foxtel shall have correspondingly different composition, prize/charges/fees and terms & conditions, all of which are subject to change by Foxtel from time to time but within the overall guidelines of TRAI. Tariff plans/Package.
    1. Customer shall not use the Services for any unlawful, immoral or abusive purposes in violation or derogation of any law/rule or regulation or statutory directive or order for the time being in force or against any public policy or for sending/ receiving obscene, threatening, harassing messages/ communications or sending messages or communications that affect national interest, or create any damage or risk to Foxtel or its Network/ equipments /call centre and/or other Customer(s). Any violation or misuse by Customer shall under no "circumstances be attributed to Foxtel and the Customer shall be solely responsible for all such acts or omissions.
    2. Customer shall intimate Foxtel about change in address, if any, in writing along with such proof, as may be deemed necessary by Foxtel.
    3. Customer shall not use the Services as an 'OSP' (Other Service Provider) or for the purposes of telemarketing, directly or indirectly, without submitting to Foxtel the required approvals/registration from relevant authorities.
    4. Customer shall be responsible to obtain its own IP address and domain name from the competent authorities. In case the IP addresses are taken from Foxtel, the same are non-portable and have to be returned to Foxtel at the termination of services.
    5. Customer agrees not to use the Internet services for any of the following activities:
    6. Voice communication to and from a telephone connected to PSTN/PLMN and following E.164 numbering is prohibited in India.
    7. Establishing connection to any Public Switched Network in India and/or establishing gateway between Internet & PSTN/ISDN/PLMN-in India.
    8. Use of dial up lines with outward dialing facility from nodes
    9. Resell or cause to resell or offer to sell this Service
    10. Interconnectivity with ISPs.
  8. Foxtel may block Internet sites and / or individual customer, as identified and directed by DoT or designated security agencies from time to time.
  9. In the event that the Customer installs any Wi-Fi network of his own the Customer shall duly inform Foxtel and undertakes to:
    1. Use secured Wi-Fi network connection to avoid any misuse.
    2. Be solely liable and responsible of any use/misuse of any Wi-Fi installation.
    3. Set up and maintain its own authentication mechanism for the ensuring the security of internet usage Wi-Fi Services.
    4. Keep a log of all the events on its Wi-Fi network for a period of at least one year and shall provide the same to the regulatory and/ or security agencies as and when demanded.
  10. Customer shall maintain a log of all users connected and the service they are using (mail, telnet, http etc.). Customer must also log every outward login or telnet through their computers. These logs, as well as copies of all the packets originating from the Customer Equipment or CPE (ONU) of the Customer, must be available in REAL TIME to Telecom Authority. Type of logins, where the identity of the logged-in user is not known, should not be permitted.

    Customer Premise Equipment – “ONU”

  11. All equipment (ONU), provided (but not sold) by Foxtel shall always remain the absolute property of Foxtel. The Customer shall only have the right to use the equipment or other equipment/accessories during the Enrollment period. The ONU must be kept by Customer in good and working condition.
    1. Foxtel will test the ONU prior to its installation and the Customer shall certify its functionality at its premises at the time of installation. Thereafter Foxtel shall not be responsible for any defect/fault etc. that is not expressly covered by the manufacturer's warranty of the equipment. Any such repair/exchange carried out by Foxtel for failure/defects shall be charged from the Customer as per Foxtel policy on the subject, from time to time. Any damage or defect to ONU arising out of misuse or intentional damage or accidental damage or Force Majeure event shall also be charged to the Customer account.
    2. The Customer hereby agrees and undertakes to return the equipments) immediately on temporary suspension of service or disconnection for any reason including the reasons cited in clause 2.5.The Customer shall not claim any interest, charge or lien on ONU (s) even if any is dispute is pending for resolution between the Customer and Foxtel.
    3. The Customer shall be solely responsible in case of any loss in services due to misuse or hacking of any equipment at Customer's end and shall also be liable to pay for the usage charges to Foxtel, if any, without any demur or protest.
    4. Customer shall neither shift the equipment nor transfer the same in any manner. In case Customer fails to comply with the terms & conditions of Relationship, Foxtel reserves the right to lift/remove the euipment from the Customer premises and terminate the Customer Enrollment without any liability whatsoever on its part.
  12. Notwithstanding anything mentioned in these Terms and Conditions, Foxtel disclaim all its liabilities, warranties, responsibilities and services level assurance with regards to its Services, in case the Customers installs or uses any customer equipment or customer premises equipment(ONU), not provided by Foxtel for availing the services provided by Foxtel. It is further clarified that Foxtel shall not be liable for any claim, loss or damage of whatsoever nature that may arise due to use/ installation of such customer equipment or customer premises equipment by the customer.
  13. Foxtel shall have the right to undertake inspections at the specified address or premises of the Customer to check for the bonafide usage of the Services and to ensure that there is no violation of its/ any third parties' Intellectual Property Sights (IPR). The Customer shall provide cooperation, facilities and access to Foxtel for the same. In case on such inspection it is found that the Customer is indulging in any act or omission which amounts to violation of the terms and conditions contained herein or IPR, Foxtel or its employee or agent shall be entitled to take photograph or video graph of such violation or any other measure necessary for recording such violation.
  14. Nothing contained herein shall be deemed to grant the Customer either directly or by implication, any right, by license or otherwise, in respect of any Intellectual Property, inter-alia in any software, concepts, know-how, processes, development tools, techniques or any other proprietary material or information that Foxtel may provide to the Customer in the course of provision of Service.
  15. Only service personnel so authorized by Foxtel in this regard shall be allowed to inspect and rectify the Equipment in case of any malfunction.
  16. Proper & effective use of internet services is the responsibility of the Customer. Customer will be liable to pay the entire amount of bill arising due to usage of interent services (or VAS).
  17. Except as provided elsewhere, either party may terminate the Enrollment by giving the other party not less than 30 days prior return notice in this respect but such a notice shall not absolve the Customer of its liability to make payment of the amounts that may be due, outstanding as on date of termination The Customer undertakes to pay for all calls made while he was a Customer, even if some of the call are billed to him after he ceases to be Customer but pertains to the period when he was a Customer.
  18. Rights and Reservations:

       Foxtel reserves the right;
    1. To seek and/or verify the particulars including financial information provided by the Customer, either by itself or from independent sources;
    2. To reject any CAF in case the particulars provided therein are incomplete, incorrect or for any other legally just and valid reason and" without any liability whatsoever. The information provided by the Customer /gathered by Foxtel shall become Foxtel property even if the application is rejected and Foxtel is not liable to return the same.
    3. Foxtel shall have the right to vary, alter or amend any term and condition forming part of this Form due to administrative or commercial compulsions or for any other reason considered necessary in the interest of business operations. Customer's continued use of services or payment to Foxtel after Foxtel has issued such notice will constitute Customer's consent or approval to all such amendments.
    4. If any part of this Form is held invalid, the remaining provision will remain unaffected and enforceable, except to extent that Foxtel right obligations under the Form are materially impaired.
  19. DISPUTE RESOLUTION: Any disputes and differences arising between the Customer & Foxtel will be referred to a sole Arbitrator to be appointed by Foxtel. The provisions of Indian Arbitration and Conciliation Act, 1996 would apply. The Courts in India will have jurisdiction for the purposes of this CAF.